Shipping Policy

Delivery Timeframe

Standard Delivery: Products are delivered within 5-7 working days in India from the day of order confirmation.

Conditions: Delivery times are subject to product availability and could be longer during peak seasons or due to unforeseen circumstances.

Delivery Areas

Serviceable Locations: We currently deliver to selected cities in India. Please check if we deliver to your pincode on the shopping cart checkout page.

Non-Serviceable Areas: If there is no courier service available in your area, we apologize for the inconvenience caused.

Failed Delivery Attempts

Incorrect Details: In the event of a failed delivery due to incorrect or incomplete details provided by the customer, the customer will be responsible for paying the shipping charges for any additional delivery attempts.

Contact Information: Please ensure that your address and contact details are accurate and complete to avoid any delays or delivery failures.

Delays Beyond Our Control

Unforeseen Circumstances: Delivery may be delayed due to factors beyond our control, such as governmental actions, natural calamities, or other events acting on behalf of the government.

Communication: In the event of significant delays, we will notify you promptly.

Order Cancellation Due to Delay

Failure to Deliver: If we are unable to deliver your order within the stipulated period due to reasons out of our control, we will cancel the order and notify you.

Refunds: In such cases, a full refund will be processed to your original payment method within 5-7 working days.

Shipping Partners

Courier Services: We only partner with reputed courier agencies to ensure that your products reach you promptly and in perfect condition.

Tracking Information: Once your order is shipped, we will provide you with tracking details so you can monitor the delivery status.

Damaged or Tampered Packages

Action Required: If you receive a package that appears damaged or tampered with, start making a 1st time unboxing video of the whole package while unboxing the package and product( note: send this proof to our verification team on our whatsapp or email). This video should clearly show the condition of the package and the products inside.

Documentation: Ensure that any damage to the products is visible in the video during the unboxing process. There should be no cuts or edits in the video.

Policy Reference: Please read our Return or Exchange Policy to get more context on how to proceed in such situations.

Customer Responsibilities

Pincode Verification: Before placing an order, please verify that we deliver to your area by checking your pincode during the checkout process.

Availability:

Ensure that someone is available at the delivery address to receive the package. if someone is not available at the recipient house at the time of first delivery, 2 more delivery attempts will be made on the next and next to next day respectively, after 3 failed attempts, package will be returned to us by shipping agency.

Now,

SITUATION 1: if the customer wants the refund, a return fee (could vary between 60 INR TO 100 INR) and a 2% payment processing fee would be deducted from the refund.(this is becausethe shipping company lays a return fee from us for a failed delivery).

SITUATION 2: if customer wants the order to be re-shipped, a re-shipping charge would be incurred on the package.

Contact Us

For any questions or assistance regarding shipping, please contact our customer support team:

Email: helpdeskkanyaaccessories@gmail.com
WhatsApp: +91 9520462919

Thank you for shopping with Kanya Accessories. We appreciate your understanding and cooperation.